A managed patch process your team can see and govern.
Egan Security is designed to operate as an extension of your IT team, with clear ownership, maintenance windows, approvals and evidence.
Discovery & Onboarding
Confirm in-scope assets, operating systems, applications, business-critical systems, maintenance windows, contacts and technical access requirements.
Baseline & Policy
Review existing patch status and define patch categories, deployment rings, approval flow, reboot behavior, exclusions, emergency handling and reporting cadence.
Pilot Deployment
Use a limited set of representative systems to surface obvious compatibility or operational problems before broad deployment.
Production Deployment
Deploy approved updates in scheduled waves and track installation results across the managed population.
Verification & Remediation
Review failures, retry where appropriate, document blocked updates and escalate systems that require deeper application or infrastructure support.
Reporting & Review
Provide a recurring summary of patch compliance, exceptions, outstanding risk and work completed during the reporting period.
Clear boundaries reduce surprises.
Egan Security
- Operate the agreed patch workflow
- Track patch status and failures
- Follow maintenance windows
- Escalate exceptions
- Deliver reporting
Your IT Team
- Approve scope and policy
- Identify business-critical dependencies
- Maintain application owners
- Approve special change windows
- Own business continuity decisions
Joint Decisions
- Emergency patch timing
- Risk acceptance / deferrals
- Out-of-support systems
- Major version changes
- Rollback or vendor escalation
Important scope note
The final service agreement should explicitly define supported operating systems, third-party applications, response windows, maximum remediation effort, backup responsibilities, testing expectations and what happens when patching exposes an unrelated application or infrastructure problem.